Managed Reactive IT Support Services
Extend your existing IT Team’s capabilities through our Managed Reactive IT Support Service and ensure your organisation is always supported.
The workload and expectation on IT Teams continues to increase as organisations implement new technologies to support their growing business requirements. While some organisations are prepared for this, we understand that for others it’s a challenge to adapt due to limited resources and specialist skills, and these organisations may need further assistance to ensure their IT services continue to be operated and supported effectively.
That’s why we developed the Managed Reactive IT Support Service to provide support, advice, and escalation across a wide range of data centre and cloud technologies, delivered by our in-house IT Services Team of professional, highly experienced, and certified Support Specialists.
Managed Reactive IT Support service
The Phoenix Managed Reactive IT Support Service is one of the support modules within the Phoenix Managed IT Support Services portfolio and has been designed to complement and extend your existing IT capabilities. Our team of experienced IT Support Specialists are on hand to help you with support, guidance, and advice across a multitude of technologies and vendors.
With a range of support tiers available, each with the ability to layer-on further options, there is a Reactive IT Support Service to meet all requirements and budgets. We can support customers who need to use our services on an occasional basis during office hours, right through to those who want to heavily rely on our capability and require responsive 24/ 7 support coverage.
The benefits of our Managed Reactive IT Support service
Choosing our Managed Reactive IT Support Service gives you access to our IT Support Specialists who will act as an extension to your internal IT Team and support them on all technologies included in our Supported Products Catalogue. The service will be tailored specifically to your needs and provide you with peace of mind that your organisation is supported.
Reactive break-fix third-line support
Supported Technologies Catalogue
Defined response SLAs based on incident severity
24/ 7/ 365 support available for on-premises and cloud technologies
Incident and problem management
Online support portal, email, and telephone support
Support available to authorised named contacts
Assistance provided through secure remote access where appropriate
Support provided by Phoenix’s own highly qualified and certified employees based in the UK
Managed vendor escalation
Microsoft vendor escalation option available, backed by Microsoft Premier Support
Dedicated Customer Service Manager
Regular service reviews
Supporting our customers in every sector
Phoenix has been supporting both public and private sector organisations for over 30 years and understands the unique requirements for each sector.
- Healthcare
- Education
- Charities and non-profits
- Housing
- Private sector
- Bluelight
- Local and regional government
- Central government
Why partner with Phoenix?
Get support for your organisation from the specialists.
With our teams of in-house IT Support Specialists, we have extensive knowledge and understanding of what our customers require and have the ability to support you and your teams around-the-clock.
We regularly contact our managed service customers for feedback and in 2023 we achieved the following results from our Managed Reactive IT Support Service:
Extend your support with Phoenix
Our Managed IT support services are designed to be scalable, responsive, extensions to your own IT team and by combining multiple managed services together, we’re able to aid you from a reactive, transformative, and monitoring and alerting point of view.
Our Managed IT Transformation Support service will guide you and provide strategic services to identify and resolve any potential issues before they surface and become an issue to your organisation.
By providing workshops, assessments, audits, user training, and technical project work, we’re on hand to help you get your organisation to where you want it to be.
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Get improved insights of what’s happening within your on-premises or cloud infrastructure and 24/ 7 external support to deal with issues as they happen.
Our Managed IT Monitoring and Alerting service gives you sight of your IT estate and peace of mind that technical specialists are always available to help.
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Get started with Managed Reactive IT Support
Arrange a free chat with one of our Managed Service Specialists today to talk about the challenges your organisation is facing with maintaining its IT infrastructure and how our managed IT support services can help address these challenges.
You can also email us at [email protected] or call 01904 562200 – whatever works best for you.